Terms of Service

Shopping with Ventara

These terms apply to your use of our website and purchases from Ventara Clothing Co. By placing an order, you agree to these terms and the shipping and return policies provided with your purchase. You must be legally able to enter into a purchase agreement and authorized to use the payment method you provide.

Products, prices & payment

Prices are shown in US dollars. Applicable taxes and shipping charges are displayed at checkout before you place your order. Products are subject to availability. Colors may look different depending on your screen, and product descriptions identify the details of each hat.

Shopify provides our checkout. Provide accurate contact, delivery, and payment information so we can process your order. Never send full payment card details by email.

Order confirmation & corrections

You will receive an email confirming your order. If an item is unavailable, a listing contains a material error, or we cannot process an order, we will contact you to explain the issue. We will not substitute an item or increase an agreed price without your approval. If we cancel an order, we will refund the canceled items and associated shipping and tax charges.

Shipping & cancellations

We ship within the United States, including all 50 states and Washington, DC. Orders are prepared and shipped within 1–3 business days after payment is confirmed. Shipping charges are calculated at checkout. Carrier transit estimates are separate from processing time and are not guaranteed arrival dates.

Contact us promptly to request an address change or cancellation before shipment. We cannot guarantee a change once processing has started. An order canceled before shipment is refunded, including shipping. See our Shipping Policy for full details and delivery support.

Returns & refunds

Request a return within 30 days of delivery. Hats must be unworn and in their original condition. Standard return shipping is paid by the customer, and original shipping is nonrefundable. Ventara covers return shipping for damaged, defective, or incorrect hats, with original shipping refunded as described in our policy.

Wait for return approval and instructions before mailing your hat. Approved refunds go to the original payment method. For a different style, return your hat and place a new order. Read our Returns & Refunds Policy for the full process, deadlines, and exceptions.

Using this website

Do not use this website for fraud, unlawful activity, or attempts to interfere with its security or operation. Ventara’s branding, original designs, photographs, and written content belong to Ventara or their respective owners. Do not reproduce them for commercial use without permission.

Privacy & other websites

Our Privacy Policy explains how personal information is handled. Third-party services linked from this website, including Instagram, have their own terms and privacy policies.

Updates & your rights

We may update these terms by posting a revised version with a new date. The terms provided when you place your order apply to that purchase. Nothing in these terms removes consumer rights or remedies that cannot be excluded under applicable law.

Contact us

For questions about these terms or an order, email ventaraclothingco@gmail.com.