Ventara Clothing Co. / Customer care
Follow your hat home.
Your order confirmation is the best place to start. Keep it handy until your hat arrives.
Find your order number
Look for your Ventara order confirmation email. It contains your order number and a link to your order. Your order number identifies your purchase; the carrier tracking number identifies your shipment.
Open your order status
Use the order status link in your confirmation or shipping email to check progress. You may be asked to verify the email address or phone number used at checkout along with your order number.
For your privacy, an order number alone does not provide access to order details on this website.
Track a shipment
Once your order ships and tracking is added, use the tracking link in your shipping email or order status page. Orders are prepared in 1–3 business days, and carrier tracking may take another 24–48 hours to show its first scan.
Can’t find the email?
Check your spam or promotions folder. If you still need help, email us with your full name and order number. If you don’t have the number, include the email address used at checkout and your approximate order date so we can help locate the purchase.
Email us about your orderThis opens your email app. Send the completed message to request help; this page does not perform a live order lookup.
A little help along the way.
Email ventaraclothingco@gmail.com with your name, order number, and a brief explanation. We’ll help you with the next step.